Frequently asked questions

We understand how important it is to find the right environment for your loved one. Contact our team and we'll arrange a convenient time for you to visit a home, meet the team and ask any questions you may have.

Our team will take the time to understand individual needs, goals and circumstances before recommending the most appropriate support option.

Dignus Group provides Residential Care through Dignus Specialist Care, Supported Living through Dignus Support, and Children's Services through Lucania.

Yes. We encourage families to visit suitable homes so they can make an informed decision.

Once a referral is received, our team reviews the information, identifies suitable options, completes assessments and works with all stakeholders to develop a support plan.

Referrals can be made by families, social workers, commissioners, case managers, healthcare professionals and other care providers.

Timescales vary depending on the individual's needs and the information available. We aim to respond as quickly as possible and keep all parties updated throughout the process.

Yes. We regularly work with professionals and families to support urgent and emergency referrals where appropriate.

Typically: assessments, risk information, support needs, current placement information and funding details.

Support may be funded through Local Authority funding, NHS Continuing Healthcare, personal budgets or other agreed funding arrangements.

Yes. Our team can discuss funding routes and help explain the process.

A transition and support plan will be developed to ensure a safe and successful move into the service.

Residential care provides 24-hour support in a specialist home environment designed around individual needs.

We support adults with a range of complex needs who require specialist residential care and tailored support.

Every support plan is personalised. Activities, routines and goals are shaped around what matters to the individual.

Supported living helps people live as independently as possible while receiving the support they need.

Yes. Where appropriate, people can hold and manage their own tenancy while receiving support.

Support can include daily living skills, community access, personal care, employment support, managing finances and building independence.

We encourage families to remain involved through regular communication, reviews, visits and collaborative planning.

Visiting arrangements are discussed with each individual and home to ensure everyone's needs are respected.

Yes. Our teams work closely with families and provide appropriate updates and opportunities for involvement.

We encourage families to speak with the service team directly. Formal feedback and complaints processes are also available.

We have robust quality assurance processes, regular audits, governance systems and continuous improvement programmes.

Yes. Our services are regulated and inspected by the appropriate regulatory bodies.

Safety underpins everything we do and includes safeguarding processes, risk management, staff training, and clinical and professional oversight where required.

Our colleagues receive mandatory training alongside specialist learning and development programmes relevant to the people they support.

We focus on homes, not placements; outcomes, not occupancy; supporting people where traditional solutions may not have worked; creating bespoke support pathways; and building long-term stability and independence.

It reflects our commitment to doing what's right for the people we support, finding solutions to complex challenges and helping people achieve better outcomes.

Yes. Supporting people with complex needs is at the heart of what we do, and we work collaboratively with families and professionals to create tailored support pathways.